Leader, Meters and Cross Connection Control

Leader, Meters and Cross Connection Control

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

As Leader of Meters and Cross Connection Control, you will fill a critical role within the Water utility that is responsible for developing a long-term meter strategy as well as running day to day operations. Your passion and commitment for building strong and trusted relationships with stakeholders will enable you to support and influence a transformational cultural shift in how we approach and integrate a long-term billing strategy. Your leadership style is collaborative and strategic and you will work with other Leaders within the utility to create and sustain a strong customer focus that enables the achievement of a safe and efficient service for the Utility.

Your responsibilities will include:

• Leading a team of Management Exempt supervisors and unionized staff and providing coaching, performance management, change leadership and line of sight to organizational priorities.
• Providing strategic oversight of day to day operations of the Meters/Cross Connection Control areas.
• Providing short and long term strategic business development and action planning on behalf of the section, including financial planning, and contributing to the Divisional Annual Plan.
• Building strong collaborative working relationships with internal stakeholders, community stakeholder groups and external partners.
• Developing, implementing, monitoring and reporting on business process changes, performance metrics, benchmarking systems and quality control measures that support business optimization and service improvements.
• Supporting and modelling a culture of safety within the division and ensuring that safe working practices are implemented, adhered to and measured.


• A university degree in a related field such as business administration, finance or accounting with a minimum of 8 years’ experience working in a meter department that includes technology, billing, long term meter strategy and quality control OR a related 2 year diploma with a minimum of 10 years’ experience as described above and at least 2 years in a leadership or management role.
• Equivalent combinations of education and experience may be considered.
• Success requires strong abilities in: change leadership, strategic and analytical thinking, communication, decision making, political acumen, planning and organizing, building and sustaining strong relationships.

Pre-employment Requirements            

• Successful applicants must provide proof of qualifications.


Your cover letter should clearly describe your leadership and long-term meter strategy experience.

Union: Exempt
Business Unit: Water Services
Position Type: Permanent
Location: 625 - 25 Avenue S.E.
Compensation: Level F $88,307 - 135,252 per annum
Days of Work: This position works a 5 day
work week with one day off in a 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: January 25, 2019
Job ID #: 301588

Closing Date:

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